KPJ Healthcare Streamlines and Upgrades IT Operations With Microsoft Office 365 and Cloud Solutions

KPJ Healthcare Berhad, Malaysia’s first homegrown and largest healthcare group has chosen to implement Microsoft’s Office 365 and Cloud solutions to upgrade and modernize its overall IT infrastructure for its entire network of hospitals in Malaysia and Indonesia.

KPJ is one of the leading private healthcare providers in the region. Embarking on many initiatives to improve the quality of care for patients, KPJ faced a major challenge to identify and implement an effective IT infrastructure across its hospitals that will enable it to make vital management decisions. KPJ turned to Microsoft to overcome these challenges and found a complete end-to-end as well as cost-effective solution, employing a hybrid of on-premise and cloud-based solution. The Group will also deploy 5,200 Microsoft Office 365 and 2,800 Pro Desktop licenses across its hospital network for a truly holistic IT environment.

Solution Overview

Product and Services

Microsoft Lync Server

Office 365

Industry

Health

Organization Size

Large (1,000 - 9,999 employees)

Country

Malaysia

“KPJ Healthcare is adopting cloud computing, and we have identified Microsoft as key partner. We look forward to working together to continue our quest for an improved healthcare system.” —Dr. Mubbashir Iftikhar, CIO, KPJ Healthcare

Business Needs

Like many providers in today’s consumer-driven world, KPJ Healthcare strives to improve how its physicians and staff interact with each other and with patients. The organization has adopted new technologies such as electronic medical record systems so patients can view their own medical histories and doctors can share data in different facilities.

Previously, KPJ communicated with a disparate mix of private-branch exchange (PBX) telephone, text messages, email, and online instant messaging from Yahoo and Google. Without a centralized collaboration environment, doctors and other staff lacked a single point of communication, which often delayed responses, compromised productivity, and negatively affected the patient experience.

Solution

KPJ adopted Microsoft Office 365 to use Microsoft Lync Online instant messaging and web conferencing. With an intuitive, user-friendly interface and integration with Microsoft Outlook, Lync Online helps KPJ staff communicate more efficiently, and Lync Online interoperates seamlessly with the healthcare provider’s existing teleconferencing environment, Telehealth. As KPJ adopts other components of Office 365 such as Exchange Online and SharePoint Online, it will develop a complete collaboration environment.

Benefits

By adopting Office 365 and Lync Online, KPJ Healthcare has developed a unified communications environment that will help it work more efficiently and improve healthcare delivery. Benefits include:

• A centralized, comprehensive collaboration package
• Reliable integration with existing line-of-business applications
• Familiarity and ease of use for staff
• Enhanced patient experience

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Others : Software for Healthcare Industry