Saturday, 17 June 2017

Case study : KB Online at Kota Belud, Sabah replaced number tag with Queue Management System ( QMS )

Nature business of KB Online  at Kota Belud, Sabah including Astro / NJOI retailer, ticketing agent of AirAsia and MAS, Zurich Insurance Agent, and even can pay saman of DBKK. 


The various type of services and number of services required the company to issue number tag to organised the queue of customer daily.



The company required to collect back the number tag from customer everyday and arranged the number in sequence for the following day. 


It become a hassle & challenge as sometime customer never return the tag, or sometimes they spoilt the tag. Then, the company required to constantly wasted money to replace the tag.



Initially, the company exploring to replace the tag with just a QMS printer



After some discussion, the company decided to replaced it with whole set of Queue Management System ( QMS) eventually.




As the company have number of services like Astro / NJOI retailer, ticketing agent of AirAsia and MAS, Zurich Insurance Agent, and even can pay saman of DBKK. The company want to customized it ticket to alpha numeric to separate it services available

However, the company do not want company name and logo on it ticket to save paper to promote green environment.
The company fully use our 4 touch screen button for maximum 4 type of services. 

Keypad also with alphanumeric number. 



Keypad can change counter number or services by touching top left as shown, than press next.



The whole set of Queue Management System ( QMS )

3 Keypad for 3 counters
Hub that connected keypad with Display
Office of KB online after installing Queue Management System ( QMS ). However, the company yet to decided on location and height of Display
Can see all the logo of Zurich, AirAsia, MAS, etc