Showing posts with label SaaS. Show all posts
Showing posts with label SaaS. Show all posts

Friday, 8 April 2016

Astute Financial Consulting with Citrix GoToAssist

Astute Financial Consulting provides service and support for small to medium-sized security alarm companies that need affordable accounting and business management solutions. Along with its consulting services, the company resells different cloud-based software packages that meet their clients’ industry-specific needs. As an all-around resource, Astute puts an emphasis on building close relationships with its clients. The company is based in Fort Collins, Colorado, and currently employs six people.
Key benefits
• Speeds up technical support and product training
• Reduces email overload for issue tracking
• Saves money and time over old file-sharing solution
• Ensures that clients get and send needed documents

The challenge: serving clients effectively

Astute Financial provides services for everything from accounting to reporting to software. “We’re basically like a partner for our clients,” said Jayme Hilmes, customer support manager for Astute Financial. Responsible for training and technical support, Hilmes is in daily contact with clients to ensure their questions are answered and their issues addressed. As such, she wanted a quick way to connect to clients and provide remote support.
In addition, the large number of requests she received through email made tracking issues difficult. Astute Financial was using Kayako to manage its help desk, but the software couldn’t keep up with the company’s demands. “It was pretty cumbersome,” Hilmes said. “Kayako had a website for a knowledge base, but it wasn’t as expansive as I wanted.” Without an easy path to self-service support, clients would resort to email, so Hilmes often had to sort through requests in her inbox rather than in her ticket queue.
At the same time, Astute Financial was in the early stages of launching a new project called the Benchmarks Program. “We’re gathering data from each of our clients and comparing them so people can get benchmarks on how well they’re doing on different areas in their company,” explained Hilmes.
The team projects that 100-200 people will take part in the Benchmarks Program in the next year, all of whom will have sensitive information to send. Astute Financial was using a service to manage file sharing internally, but with so many clients expected, the service was too costly for the team to roll out externally. Along similar lines, the number of new clients presented a mountain of upcoming paperwork that would need signing — a challenge which the firm’s traditional “print, sign and scan” approach was ill suited to handle.



GoToMeeting Free Trial

Putting Citrix solutions to work
Astute Financial had already been using Citrix GoToMeeting for years, so when Hilmes went looking for a remote support solution, she picked Citrix GoToAssist  “I prefer GoToAssist , because it’s just really quick,” she said. “Most of the clients I talk to everyday have it installed on his or her computer already, so it connects in seconds.”





Astute Financial then followed with GoToAssist Service Desk to replace its existing help desk solution. Hilmes had initially gone through a few different products attempting to find the right one, but they were missing key elements or were just hard to use. “So we tried Service Desk, and I liked it so much better than the other products,” she said. In particular, Hilmes appreciated the broad knowledge base functionality. “I have so many how-tos and guides and videos that I’ve created. I’m putting them all on my knowledge base now,” she said. “That was a big one for me.”



GoToMeeting Free Trial


For its new Benchmarks Program, Astute Financial chose Citrix ShareFile to replace its old service. The features and ease of use were similar between the two, but ShareFile’s pricing model, which includes unlimited client users, made the solution much more affordable. “We knew we needed to do external file sharing,” said Elizabeth Santi, project manager for Astute Financial and its Benchmarks Program. “The price of ShareFile was so much less than anything else that we just had to. It’s the only thing that made sense for setting up all of our clients.”
Astute Financial had also considered another company for its file-sharing needs, but ShareFile was faster in everyday use. “We did not have files synced directly to our own desktops, so sometimes the relay time to open and save a file was pretty lengthy,” said Santi. “I think that’s the biggest difference we’ve seen: time savings.”
Along with ShareFile, Astute Financial picked up Citrix RightSignature, which integrates right into the file-sharing solution so they could send documents for signatures easily. Astute Financial had not used an e-signature service before, instead relying on pen and paper for processing. “Being a technology company, we are expected to have the latest technology. That’s where RightSignature comes into play,” said Hilmes.




“I prefer GoToAssist because it’s just really quick. Most of the clients I talk to everyday have it on their computer already, so it connects in seconds.”
-Jayme Hilmes, Customer Support Manager

Improving and streamlining client interactions






For Astute Financial, GoToMeeting makes connecting and interacting with clients easier for everyone involved. “It’s simple to use on the client end, which is important to us,” said Hilmes. In the same vein, GoToMeeting saves effort for Hilmes, who frequently relies on the web conferencing solution to provide training for clients. For added convenience, she sets up her sessions using the GoToMeeting for Outlook Plugin. “I schedule so many trainings, and they’re all over my calendars, so the plugin is nice to have.”
Hilmes also appreciates how GoToAssist Service Desk handles client interactions. “The fact that they can log in and see their ticket on the Service Desk portal is great,” said Hilmes. “But more so, I like that clients can reply over email.” In GoToAssist Service Desk, email replies are captured inside the tickets, so conversations are kept in context in one place. “Things tend to go on and on, so it’s helping me a lot to keep track of all 50 responses that take place over the course of an issue,” said Hilmes.

Staying on top of document sharing

As part of its Benchmarks Program, Astute Financial is collecting plenty of information from lots of companies. For a project of this scope, it’s important to know exactly where everyone is at in the process. With ShareFile, Santi can easily keep an eye on things.

“The ShareFile Outlook Plugin is great. I like seeing when the recipient has downloaded the file I sent. I’m able to keep track of where we are, and I can reach out to them if I know they haven’t looked at the document yet. It also means I don’t have to worry about file size, or whether the file will translate properly when they open it, since when you directly open a file from email, it opens in Protected View.”
-Elizabeth Santi, Project Manager

Moving forward faster with Citrix

Looking forward, Santi anticipates using folder permissions within ShareFile to give clients direct access to download and upload files for the Benchmark Program. “It will save an immeasurable amount of time. No need to find the file, attach it, ask if they got it and then ask for a return file,” said Santi. “Instead, they just log in and grab what they need, when they need it. It’s so much simpler.”
And when it comes to GoToAssist, Hilmes also has bigger plans in mind. Given how successful it’s been for helping clients quickly, Hilmes is considering adding more seats for others on her team to use. “We are very happy with Citrix — 9 out of 10!” Hilmes said.




Other : Software for Accounting Firm and Tax Advisor

Sunday, 3 April 2016

Online interactive yoga course via Citrix GoToTraining

About the company

Mr and Mrs Pose was founded in Sydney in 2011 by Jennifer Taylor to provide greater online access to yoga, meditation and the wellness lifestyle throughout Australia and New Zealand.
With a combined history of over 20 years’ worth of yoga instruction experience, business owners Murray and Jennifer Taylor treasure their daily personal practice and strive to inspire everyone to practice yoga and meditation with their loved ones.


Challenge

With our society continually looking for new ways to remain fit and healthy, yoga has long been a staple in the weekly exercise routines of many Australians. In recent years, yoga’s profile has grown, reaching broader demographics than ever before.
The steady popularity of yoga has given rise to an abundance of yoga studios, making it especially challenging for small, independent businesses to find ways to differentiate and remain competitive. With limited resources and space, Jennifer and Murray couldn’t afford to lease a yoga studio and also reach those unable to attend a class.
They needed to find a way to tap into the potential of the online world, whilst maintaining the intimacy and interactive feel of small-group yoga training.
 
“Our vision is to inspire men and women to practice yoga and meditation with their loved ones, partners, friends, children or colleagues — regardless of location. Without GoToTraining enabling us to approach our business in an ‘out of the box’ way, we would never have been able to reach the client base we have today. Not only have we created a small business based solely on mobile-app technology, we’re encouraging flexibility and a healthy work-life balance for our clients, which is what we’re all about.”

-Jennifer Taylor, co-founder, Mr and Mrs Pose

Solution

Mr and Mrs Pose is the first online yoga studio to offer live, interactive classes via Citrix GoToTraining. Launched in December 2013, the classes have been designed in response to student feedback about interaction with teachers.
The classes can be joined live or accessed via a recorded version if students can’t make the session. Class participants share webcams so the teacher can correct them as they go and also so students can see others in the class.


GoToTraining Free Trial


Benefits
Jennifer Taylor now offers up to 15 live, interactive classes via GoToTraining and earns around 70 percent of her income from the online classes. Feedback from online participants continues to be highly positive.
One student said, “I am a yoga beginner and tried the online introductory class to see how it worked. It was amazing to have an instructor beamed into my living room.”


Others : Software for Healthcare Industry

Wednesday, 30 March 2016

Consulate Health Care connects and supports their growing workforce with Citrix solutions






Consulate Health Care was founded in 1997 with a single care center. The company is now the largest provider of senior healthcare services in the state of Florida and the sixth largest in the United States. Headquartered in Maitland, Florida, Consulate operates more than 200 care centers across 21 states, providing services that include short-term rehabilitative programs, post-acute transitional care and Alzheimer’s and dementia care. Consulate’s 23,000 employees serve more than 40,000 patients annually.

Challenge

Over the past few years, Consulate Health Care expanded rapidly. Along the way, the company wound up with multiple conferencing tools across offices, which complicated administration and collaboration. “All cost a different amount per minute. Some had exorbitant charges. Some were reasonable but the quality wasn’t great,” explained Kurt Rodriguez, vice president of telecommunications. At the same time, the team was moving to a centralized model of IT and needed an effective way to support their systems and employees nationwide.

"We need the best tools to support our caregivers as they care for our patients. That’s why Citrix is part of our continuous commitment to find the best technology."
- Mark Crandall, Chief Information Officer


GoToMeeting Free Trial



Solution

After evaluating four different products, Consulate Health Care settled on Citrix collaboration solutions for their ease of use, mobile performance and flexible pricing. “GoToMeeting and OpenVoice were our choices because they gave us everything we need,” said Rodriguez. The centralized IT team soon followed with GoToAssist to streamline support to their remote workforce. “We’re looking to Citrix GoToAssist to help us provide the best service possible,” said Mark Crandall, chief information officer.



"Citrix tools enable us to provide care with our hearts in our hands, and that’s really why we all come to work every day."
- Mark Crandall, Chief Information Officer




Benefits

  • Teams in offices nationwide and caregivers in the field collaborate through GoToMeeting and OpenVoice to help provide the best possible care to their patients.
  • GoToMeeting and OpenVoice offers Consulate Health Care a flexible platform where they can review usage on a quarterly basis and adjust their subscription accordingly. GoToAssist allows the IT team to provide support to their remote workforce while keeping their resources centralized, enabling the team to effectively scale for growth.
  • The Citrix cloud-based solutions help Consulate Health Care cut down on their datacenter footprints and capital costs by reducing the need to own and update their own facilities.


Friday, 18 March 2016

Medical Laboratory Maintains High-Touch Service During Geographic Expansion With Citrix Solutions







"GoToAssist Remote Support is fantastic. It allows
our small but mighty IT staff to provide a high level of
support for people across the country."


Steve Klipp
Executive Vice President – Commercial Operations





PremierTox Laboratory is a pioneer in the reference laboratory marketplace, serving clinicians who prescribe controlled substances to treat pain as well as other debilitating disorders. The company is based in Russell Springs, Kentucky, and operates satellite labs in Tennessee and Texas. It specializes in toxicology, urine drug screening and therapeutic drug monitoring and provides services to hospitals and physician practices in 18 states in US. Founded in 2011 by a group of physicians and entrepreneurs, PremierTox currently employs about 200 people.



The Challenge: efficiently delivering signature service during business expansion


In a market sector with significant competition, PremierTox takes pride in its high level of service featuring regular interactions with customers. “A competitive lab’s sales rep might visit a customer’s location, but after signing them up for service, that rep may never be seen again,” said Steve Klipp, executive vice president, commercial operations. “Our sales managers are on site at least once a month and are even available to assist customers after hours and on weekends.” PremierTox
also sets itself apart with unique technology tools and customization capability.


“Unlike the ‘big box’ labs whose dominance allows them to take a one-size-fits-all approach, we are always working on ways to tailor our services, software, testing and report output to meet clinicians’ needs.”


PremierTox has always faced the challenge of geography. “We’re a state-of-the-art, multi-million-dollar laboratory located in Kentucky’s beautiful horse country, which is not just the home of our founders but also the center of the battle against drug abuse,” he said. “We’re very rural, but we have always been committed to hiring the best and brightest executives and sales staff, wherever they are located.


That’s why we brought GoToMeeting in at the beginning. It kept us connected with impromptu and scheduled remote meetings as we were getting the business up and running, and keeps us on track now, wherever in the country we are.”










Rapid expansion over its first three years—plus current plans for extending sales coverage to six more states and opening new satellite labs—have increased the importance of remote collaboration technology for PremierTox. “As a mid-size business, we are up against competitors with extensive resources and much larger staffs,” the executive noted. To continue winning on the basis of its signature, high-touch service as it branched out even further, PremierTox needed other smart
technologies that could enhance operational efficiency, maximize reach without requiring constant travel and support innovative business practices


Expanding the Citrix solution



In 2013, PremierTox upgraded to GoToMeeting Corporate and also added Citrix cloud solutions for remote training, remote support, audio conferencing and data sharing. Enhanced GoToMeeting functionality, including integrated HDFaces video conferencing and apps for iOS and Android devices, enables the company to collaborate more effectively. “HDFaces video increases a feeling of closeness among employees and helps keep people in sync. Also, the ability to hold a meeting in an instant, from any device, is highly valuable.” Klipp praised the high quality of GoToMeeting sessions on mobile devices.



In addition to internal collaboration, PremierTox staff make presentations to states’ governing bodies and key decision makers and interact with customers using GoToMeeting.

In these situations, the company provides integrated toll-free calling with OpenVoice audio conferencing to encourage participation. “It’s important to provide a toll-free number and high-quality audio service so we can impress these audiences,” he said. The company also uses OpenVoice for conference calls that do not require screen sharing.







In a rapidly changing industry, GoToTraining allows PremierTox to train employees remotely on evolving healthcare policy as well as new products and testing capabilities. GoToTraining avoids the cost of bringing people on site while providing interactive features, such as embedded questions and periodic comprehension checks, which enhance learning and provide feedback to the instructor. “We also use it for new hire training. These classes are recorded and stored in a database for on-demand access, helping to optimize our training department resources,” Klipp said.







PremierTox relies on GoToAssist to remotely support customers, sales reps and other employees. Klipp described typical scenarios. One is assisting customers with PremierToxDirect, the company’s proprietary, web-based software for managing and documenting lab specimens. Another is supporting employees who are working on site at customer locations, as well as salespeople in the field. “GoToAssist Remote Support is fantastic. It allows our small but mighty IT staff to provide a high level of support for people across the country.”










Sharing large files with customers and employees is now quick and easy with ShareFile. “We implemented Microsoft SharePoint, but it does not allow a link to be provided to external users. In looking for an alternative, we fell in love with ShareFile and use it extensively.” Klipp noted that ShareFile facilitates collaboration with the graphics design team, located in a major urban center, by avoiding the problem of size limits for email attachments. The tool also provides secure storage for confidential information, key to effective healthcare delivery.


Creating new and efficient services


All these Citrix solutions contribute to the company’s strategic goal of maintaining exceptional customer service while expanding into new geographies. Remote collaboration, support, training and data sharing promote strong relationships, enable fast, interactive responses and impress customers—all at “an incredibly reasonable cost,” according to Klipp. “Also, the fact that participants can log in to a session for free is very important to us.”


Citrix tools are opening new opportunities for business innovations that combine efficiency with personal service. “One of our goals is to generate leads, especially for healthcare providers in locations not currently supported by a sales rep. As we envision it, a customer will find us on the web, and we’ll ship them a starter kit and then get on a GoToMeeting or GoToTraining session to guide them through the set-up and specimen collection process and use of our services.”




Currently, PremierTox is conducting a trial program where a representative in Tennessee is remotely supporting customers in Wisconsin and Iowa. “She has met these customers on GoToMeeting, shown presentations and used HDFaces video to demonstrate in real time how to handle and ship specimens. It’s going very well,” he said.






“Citrix solutions are enabling us to accomplish goals that would otherwise require significant time and expense. As we grow, these tools will continue to play a strategic role in customer outreach, competitive advantage and business efficiency.”



Others : Software for Healthcare Industry

Thursday, 13 February 2014

What benefiacial of Yammar on retail and other industry 1?

After our previous post on What if you just want Microsoft SharePoint online .

People are curious what is Yammar on two of the packages? Is it necessary to included Yammar on their SharePoint plan?


Yammer is an enterprise social network that transforms organizational communication and collaboration among


employees, customers, partners and suppliers. More than 80 percent of Fortune 500 companies are using Yammer’s


award-winning Software-as-a-Service (SaaS) solution to break down silos, drive organizational alignment, increase agility

and improve decision making.
 


Case : Retail industry :




Industry

Retail

Region

North America

Employees

300

Rachel Mehl, Head of Employee Programs - ModCloth
Yammer has definitely helped to retain that sense of community, especially when we moved into different cities and different locations.
— Rachel Mehl
Head of Employee Programs

ModCloth
PRESERVING CULTURE DURING RAPID GROWTH

Keeping employees engaged while scaling up

Founded by high school sweethearts and vintage clothing aficionados Eric Koger and Susan Gregg Koger, ModCloth is an online apparel, accessories, and home decor retailer that aims to provide a fun and engaging shopping experience for their customers. The company has garnered enormous popularity since its launch and has grown rapidly in a short period of time, ranking second on Inc. Magazine’s 2010 List of Fastest Growing Private Companies and first in the retail category. ModCloth is a poster child for social media with a massive and highly engaged online customer community. Employees understand the value of driving engagement through social networking, and wanted a tool that could replicate that type of engagement within the company.

Bringing people and ideas together

In the face of its rapid expansion to 300 employees at four offices across the country, ModCloth has been able to maintain its tight-knit employee community through its use of Yammer. Beyond building community, Yammer provides employees a place to share news and collaborate around projects, connecting individuals and ideas at the right point in time. These connections have resulted in significant time savings and a reduction in duplicated work. Yammer has also improved employee engagement and strengthened vertical communications at ModCloth, allowing executives to easily share news with the entire company and employees to feel better connected to the company vision.

 With Yammer, employees have a place to share news,
collaborate around projects, repurpose work and save time while
building community and keeping ModCloth uniquely ModCloth.
Beginnings
 
SOCIAL IN THEIR DNA
 
 
Social media has always been a core part of ModCloth’s DNA. With

over 40,000 Twitter followers and 270,000 Facebook “Likes”,

ModCoth’s social media presence is impressive for a company of any

size. Because social networks played a large role in the company’s

growth and development, it was only natural for the company to

adopt a social networking tool for internal communications as well.

After conducting market research, Natasha Khan of ModCloth’s

Social Team identified Yammer as the leading social tool for

businesses, and began posting to Yammer with a small test group

immediately. In the face of its rapid expansion to 250+ employees

at four offices across the country, ModCloth has maintained its

tight-knit sense of community and attributes much of this to its use

of Yammer. ModCloth’s People Team played a large role in scaling

and evangelizing the tool, helping ModCloth maintain its quirky and

unique culture by connecting employees wherever they are.
 
Results & Benefits
 
VALUE THROUGH SERENDIPITY
 
 
Yammer has provided ModCloth deep value by connecting people

and ideas at the right moments in time. For example, Scott

Hernandez, ModCloth’s Head of Talent Acquisition, has used

Yammer to source valuable engineering hires through referrals,

saving his team the time and energy of finding these people “in the

wild.”

ModCloth has also been able to save teams from duplicating work

that’s already been completed. Product Manager Fiona O’Donnell

McCarth recounts an instance where Yammer saved her team a

significant amount of work: “We see mobile as the next big platform
 
for ecommerce, so our User Experience group began

designing a research campaign to gather feedback from

users on what they’d like to see in ModCloth’s mobile

applications. A member of the team shared this with our

Yammer network, and within hours a member of the Social

Team replied saying that her team had already done a

large user survey on mobile expectations. She attached

their findings, complete with a robust spreadsheet of

customer feedback data, saving the User Experience team

weeks worth of work.”
 
REGULAR EXECUTIVE INTERACTION
 
 
The ModCloth executive team values transparency and

openness and uses Yammer to put these principles into

practice. Executives have integrated Yammer into their

daily routines, posting company updates and inviting

comments and participation. After board meetings,

executives share summaries of discussion topics, new

developments, and next steps.

FEATURE SPOTLIGHT: PRAISE Manager, ModCloth




ModCloth executives use the Yammer Praise app to

publicly recognize outstanding employee performance.

When an employee has done a superlative job on a project

or completed a difficult task, executives jump at the

opportunity to post a praise message into the feed,

knowing that it helps employee satisfaction and

encourages more great work
 
CROWDSOURCING IDEAS AND FEEDBACK
 
 
Members of ModCloth’s fashion buying team often post

images of new items they’re on the fence about and ask

employees for feedback. The company’s many

fashionistas comment and give loads of feedback,

influencing the buying team’s purchasing decisions.

ModCloth’s blog team also benefits from crowdsourcing

ideas on Yammer by managing a blogging group in which

employees regularly share their ideas for blog posts.

ModCloth’s enormously popular Life in Style blog is filled

with posts inspired by ideas from ModCloth employees, all

shared on Yammer.
 
KEEPING MODCLOTH UNIQUELY MODCLOTH
 
 
Every new ModCloth hire is introduced to ModCloth’s

Yammer network on their first day as part of their

onboarding process. ModCloth’s People Team has

identified Yammer as a great way for employees to learn

their coworkers’ names and immediately feel immersed in

the ModCloth culture. New employees instantly

understand the importance of customer feedback at

ModCloth, as support reps share what they’re hearing

from customers on Yammer.







 

Every week, a member of the customer support team

posts their favorite bit of customer feedback. This simple

action has become a favorite for our employees, who find
 
 
the customer feedback incredibly inspirational.
Natasha Khan Kazi
Social Team Manager, ModCloth


New parents at ModCloth share pictures of their newborn
babies, building community and companionship within the
company as people comment and like the posts in droves.
Another excellent community-building activity was
running an exercise contest through Yammer called “Step
It Up,” where each ModCloth employee was given a
pedometer to track the number of steps taken in a day.
Yammer provided employees the ideal platform to cheer
on their team (and “trash talk” the rest). Through
activities like these, Yammer has helped ModCloth
maintain its fun, unique culture through a period of rapid
expansion.




Benefits

  • A tighter sense of community. Yammer helps connect the entire ModCloth organization, from employees to senior leadership.
  • Stronger alignment. Employees across the company are engaged with the corporate vision, mission and values.
  • Significant time savings. Collaborating on Yammer allowed a mobile platform team to reduce duplicate work, saving 2 weeks on their project.


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USD36.00/user/year  (excluding Sales Tax and GST, if any)https://portal.microsoftonline.com/partner/partnersignup.aspx?type=Purchase&id=3053fb2a-df51-4d2f-b2bf-fc8ff7a3206b&msppid=3359965
USD36.00/user/year  (excluding Sales Tax and GST, if any) This purchase offer includes:
- 1 user licenses Yammer Enterprise
- Delegated administration ( optional )

£24.00/user/year  (excluding Sales Tax and VAT, if any) https://portal.microsoftonline.com/partner/partnersignup.aspx?type=Purchase&id=4d152cec-5577-4580-9428-deff0a811f08&msppid=3359965
£24.00/user/year  (excluding Sales Tax and VAT, if any) This purchase offer includes:
- 1 user licenses Yammer Enterprise
- Delegated administration ( optional )

AUD$36.00/user/year  (excluding Sales Tax and GST, if any) https://portal.microsoftonline.com/partner/partnersignup.aspx?type=Purchase&id=28838c67-0e5c-4efc-b94e-778f902c7c0a&msppid=3359965AUD$36.00/user/year
This purchase offer includes:
- 1 user licenses Yammer Enterprise
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€30.00/user/year  (excluding Sales Tax and VAT, if any) https://portal.microsoftonline.com/partner/partnersignup.aspx?type=Purchase&id=38dc56d8-095d-4679-8cd8-7485b2ea4b08&msppid=3359965
€30.00/user/year  (excluding Sales Tax and VAT, if any) This purchase offer includes:
- 1 user licenses Yammer Enterprise
- Delegated administration ( optional )

Those base in Malaysia can check us on Lelong.com.my or Cari.com.my .

Base on the above comparison. It seem it is more cheaper if subscripted to SharePoint online with Yammar or Microsoft Office 365 Enterprise E3 rather than a Yammar stand alone packages if you want to upgrade Microsoft office as well.