Showing posts with label Oil and Gas Indsutry. Show all posts
Showing posts with label Oil and Gas Indsutry. Show all posts

Wednesday, 7 October 2015

M3 Marine Group Marine Consultancy Charts a New Course to Global Productivity with Cloud-Based Tools

M3 Marine Group staff did not have the access to emails and documents needed to support the global expansion envisioned by founder Mike Meade. Then he subscribed to Microsoft Office 365. Today, brokers reliably access archived emails for market trending to build better deals, and consultants collaborate better in virtual teams to expedite reports—two essential steps toward building a global business that stays true to its service-oriented roots.
  • “We can build a global company and stay true to our roots as a service-based business because we’re using Office 365 to support productive virtual teamwork around the world.”
    Mike Meade
    M3 Marine Group
    Chief Executive Officer


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As one of the busiest ports in the world, it’s not surprising that Captain Mike Meade chose Singapore as the headquarters for his company, M3 Marine Group. Meade worked as a ship’s captain before trading in his sea legs for senior management positions in the corporate world. However, his experience dealing with major oil companies and offshore marine engineering service providers is just one reason for M3 Marine’s success.
“Our brokers are veterans in the industry who use their experience to broker deals that build lasting customer relationships,” says Meade. “On the consultancy side, we are well-known for our expertise in designing computer-controlled ship positioning systems and the relevant documentation, especially FMEAs [failure mode effects analysis].

Defining a Vision for Growth

Today, Meade envisions M3 Marine as a global company. “I want to broaden our base, first by opening an office in Australia and then expanding to the Middle East,” he says. “We will populate those offices over time, always with a focus on delivering best-in-class service and gaining repeat business.”
To achieve this goal, Meade needed to reevaluate the technology his staff uses every day. “I looked for productivity tools that would amplify the core competencies of the brokerage and consultancy sides of the business,” he says. “We need communication and collaboration tools that work on any device across any time zone so that we can function as productive, virtual teams. That means we need easy access to corporate data and customer information, no matter where we are in the world.”

Choosing Microsoft Office 365

Meade knew that cloud-based IT services would be the most cost-effective computing platform for his company. “We tried Google, but we didn’t like the interface and it didn’t do what we wanted; we tried a ship broker’s proprietary database and messaging service, but it didn’t perform to contract,” he recalls. “Then, in 2012, I went to a luncheon hosted by the British Chamber of Commerce Small Business Group. I met our IT provider, and I learned about Microsoft Office 365. Things at M3 Marine haven’t been the same since.”

Business Tools that Just Work

M3 Marine worked with IT provider to migrate to Office 365 and the seamless transition for all 30 employees was the first indication that the new cloud-based business communication and collaboration tools lived up to Meade’s expectations. Today, all M3 Marine employees are using the same up-to-date Microsoft Office programs as part of the cloud-based suite of services.
“Each of us can deploy Office 365 ProPlus on up to five computers and devices, saving me licensing costs,” says Meade. “And with Office Web Apps, we will be able to work with Outlook, PowerPoint, Word, and Excel programs on the go, using any browser.”
Meade begins his day by checking email on his PC at home. On his way to work, he stops for coffee and logs on to the corporate network using his laptop. Then, he’ll use a PC at the office during a meeting. Later, he’ll take his laptop to talk to a consultant about a report. “It’s that seamless transfer from one location and one device to another and knowing that I’ll always have access to up-to-date information that’s made me productive, no matter where I go,” he says.

Reliable Email, Better Customer Service

Today, brokers are negotiating better deals in chartering, ship building, and sales and purchases. They are also building better customer relationships. That’s because with Office 365, brokers gain reliable, ubiquitous access to email, contacts, and shared calendars. Now they can search archived emails to benchmark indexes so that they can provide better advice to customers about market trends.
Weekly downtime due to someone’s overflowing archived emails that blocked the network is a thing of the past. “If staff can’t work because email is down for two hours, that’s a massive cost to me; almost as much as my annual IT burden,” says Meade. “So maintaining that reliability and productivity—with Office 365 we haven’t had a moment of downtime—is key to growing my business and saving money.”

Effective Virtual Teams

M3 Marine consultants provide a range of technical and commercial consultancy in the oil and gas space along with concept design of computer-controlled ship positioning systems called Dynamic Positioning. The team can deliver their reports quicker thanks to improved virtual teamwork using Office 365 sophisticated document versioning capabilities and cloud-based document storage. In this data-centric business, these reports are a key deliverable that M3 Marine customers rely on for FMEA of their computer-based ship dynamic positioning systems.
“Four or five consultants can contribute to a single 1,000-page marine report, including drawings, schematics, and charts,” says Meade. “Using team sites in SharePoint Online will streamline virtual teamwork and document collaboration to more quickly deliver the massive reports that they develop for our customers.”


GoToMeeting Free Trial

Business Platform for Growth

With Office 365, it’s easy to simplify the process of hiring new employees. When Meade hired a new general manager for the brokerage business, all it took was a few minutes to furnish him with a laptop and an Office 365 account. Today, everyone at M3 Marine is well equipped to help Meade achieve his vision of expanding from one of Asia’s largest independent ship broking and marine consultancy houses to a global operation.
“I’m using Office 365 to build a global network that supports real-time collaboration through web conferences, instant messaging, desktop sharing, emails, and calendaring, and breaks down the barriers of time and space to boost productivity and customer service,” concludes Meade.

Industry

Professional Services

Organization Size

Small (1 - 49 employees)

Country

Singapore

Friday, 3 October 2014

Oil and gas industry reduce cost, enhance PC security via Windows Intune

Omani Oil Services Firm Proactively Manages Field PCs, Reduces Costs Using Cloud Service

Half of Gulf Energy SAOC workers are located outside the company’s Muscat, Oman, headquarters, making it difficult for the IT staff to manage and protect their PCs. Gulf Energy is using the Windows Intune cloud-based PC management service to remotely and proactively manage PCs, reduce support costs, improve productivity, and enhance PC security. With Windows Intune and Microsoft Office 365, Gulf Energy can easily meet the needs of its many field employees.

Business Needs

Gulf Energy SAOC provides oil field services to oil & gas companies operating in Oman. These include well evaluation and optimization, drilling technologies, and well rehabilitation services. Of its 500 employees, 300 are information workers.

About half of the information workers are located in the Muscat headquarters, but the rest are scattered around the region, traveling and working in oil fields with customers. This made it difficult for the IT staff to manage the company’s 250 desktop and laptop computers. “We had a mix of PC hardware and software, no centralized management software, and many manual processes for updating software and remediating problems,” says Saif Al Kindy, IT Manager for Gulf Energy SAOC.

Al Kindy and one other staff member spent most of their days responding reactively to PC problems. They relied solely on Windows Update Services to deploy security updates but had to select and install them PC by PC. Whenever employees needed a new software application or an update to an existing application, Al Kindy and his colleague had to manually install it.

If a PC was infected with malware or had another problem, the employee had to drive into headquarters and hand over their PC for hours or days, during which time they could not work. The IT staff had no way to proactively detect and remediate problems that could disable computers.

Solution

Gulf Energy had already worked with a local member of the Microsoft Partner Network to deploy Microsoft Office 365, the complete Office in the cloud that includes the Microsoft Office desktop applications plus cloud-based business email, videoconferencing, and file sharing. “By subscribing to Office 365, we avoided an approximately OMR200,000 [US$520,000] expense in on-premises infrastructure, and we were able to deliver the latest productivity and communications solutions in weeks instead of months or years,” Al Kindy says.

 
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*With Windows Intune and Office 365, we are able to support our employees wherever they are in the field. Proactive management lets us solve problems and deliver new capabilities dramatically faster.*

Saif Al Kindy
IT Manager, Gulf Energy SAOC

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After this successful venture into the cloud, Gulf Energy asked the solution provider if Microsoft had a cloud solution for PC management. The solution provider responded with Windows Intune, a cloud-based PC and mobile device management solution that provides centralized, automated, cloud-based management of corporate and user-owned client devices. It includes Microsoft System Center 2012 Endpoint Protection for malware defense.


“Other vendors were pushing us to expand our on-premises infrastructure, but we were trying to get out of the hardware management business,” Al Kindy says. “The solution provider had our best interests at heart and helped us move all our PCs under the care of Windows Intune in just a couple of weeks with no downtime.”

With Windows Intune, Gulf Energy has a single dashboard for viewing the health and hardware/software inventory of all its client devices. To apply security updates, Al Kindy simply selects the updates he wants to install and the time of day he wants to install them, and Windows Intune applies them to all devices, no matter where those devices are located. Gulf Energy also uses Windows Intune to notify IT of unauthorized applications that users may have installed.

When employees have problems with computers, Al Kindy and his colleague use Windows Intune to remotely view the individual’s computer, connect to the computer for diagnostic testing, and usually resolve the problem without touching the PC. They are managing 250 desktop and laptop computers with Windows Intune; 85 percent run the Windows 7 Enterprise operating system and 15 percent run the Windows 8.1 Enterprise operating system.



Gulf Energy is taking advantage of the Windows Intune self-service portal to empower employees to enroll their own devices and download needed software. Because Windows Intune is linked to the company’s Active Directory Domain Service, IT can specify which applications each user is authorized to download.

Benefits

By subscribing to Windows Intune, Gulf Energy can proactively manage field PCs, reduce PC support costs, improve employee productivity, and enhance PC security.

Proactively Manage PCs, Reduce PC Support Costs

Instead of reacting to PC problems, Al Kindy and his colleague can manage the company’s 250 desktop and laptop computers in a proactive, centralized manner. “With Windows Intune and Office 365, we are able to support our employees wherever they are in the field,” says Al Kindy. “Proactive management lets us solve problems and deliver new capabilities dramatically faster. As we move forward, we are excited that we will also be able to manage phones and tablets using Windows Intune, without adding infrastructure or even more licenses.”

  Whereas Al Kindy used to spend six hours a day on PC management tasks, he now spends less than two hours a day. This gives him more time to work on IT projects that will benefit the business. Gulf Energy also avoided on-premises hardware and software costs by going with a cloud-based solution. “If our PC management infrastructure was a capital expense, we would have to beg for new funds every three years to refresh that infrastructure,” Al Kindy says. “But because Windows Intune subscriptions are an operational cost, it’s easier to budget.”

Another benefit: Gulf Energy can manage more PCs as the business grows without hiring more IT staff. “The oil and gas business is booming in our region, and IT talent is difficult to find,” Al Kindy says. “The ability to scale our PC base without scaling our IT staff is very valuable.”

Improve Employee Productivity

Non-IT employees are also more productive due to less PC downtime, less time spent waiting for security updates and other software to be installed, and less time spent on support calls. “Employees no longer have day-long interruptions to their work due to PC problems,” Al Kindy says. “By using Windows Intune, we can proactively monitor the health of our PCs and deal with malware and other issues before they cause a PC to fail. Using the Windows Intune self-service portal, employees can download the software they need without waiting on IT.”

Enhance PC Security

Company PCs are better protected using Endpoint Protection, which captures more threats than did the company’s previous antivirus software. In the past, Al Kindy dealt with at least seven malware infections a month; today, he sees two or less a month. “One infected PC can infect our entire network, so this level of protection is very important to us,” he says.