Showing posts with label Microsoft. Show all posts
Showing posts with label Microsoft. Show all posts

Thursday, 3 March 2016

Server Upgrade and Online Collaboration Speeds Patient Care in Malaysia Hospitals Columbia Asia

"Having a fast, reliable server platform has a direct impact on patient services. Doctors can assess, investigate and diagnose much faster because they have patient data instantly at the fingertips."
Yogessvaran Mohantas
Columbia Asia Sdn. Bhd.
Project Management Office, Team Lead



International private healthcare company, Columbia Asia, needs exceptional server and database infrastructure for its highly-advanced core hospital information system. In 2013, they redeployed this core system using Windows Server 2012 R2 and Microsoft SQL Server 2012 and helped medical staff share system data more easily and securely with Microsoft Office 365 cloud-based email and video conferencing. Now, medical consultations, specialist discussions and patient treatments all happen faster.




“It used to take two minutes to create patient files: now it takes only few seconds.”
Yogessvaran Mohantas
Columbia Asia Sdn. Bhd.
Project Management Office, Team Lead



Business Needs
Hospitals all over the world want to integrate health and management systems, so they can improve patient services and accelerate decision-making. The challenges are huge, however. Integrated health systems need server operating systems and databases that are not just fast, but exceptionally reliable. Clinical staffs need instant access to patient data and the ability to rapidly and securely collaborate with medical and administrative staff – wherever they are.
Columbia Asia, which is based in Malaysia, has a particularly acute need for robust infrastructure. The company has a single, central, custom-built hospital information system called Care21, which manages patients, operating theatres, staff scheduling, finance and all medical records emphasizing on constricted data security systems. As Care21 is used by virtually all staff members, performance is absolutely critical.
Care21 was originally deployed on Windows Server 2003, with Microsoft SQL Server 2005 for the databases. However, as patient numbers grew, so did the complications. “Doctors were scanning more CT scans and MRIs onto patient records, while administrative staff demanded greater visibility and more detailed reports,” says Thavaseelan Kanasan, IT Infrastructure Executive. “As a result, applications became slow and patients experienced delay.”
At the same time, IT managers needed to minimise the disruption caused by IT maintenance and upgrades. “Disaster recovery took too long and monthly back-end maintenance became very difficult because we had to ask staff to revert to manual processes,” says Seelan. “And if we needed to take our Active Director Identity management offline, access was temporarily impossible.”
For clinical staff, improving communication and collaboration was a top priority. Doctors and other medical staff wanted the ability to access their email from anywhere and securely back up files they kept on their laptops. They also wanted desktop video conferencing and the ability to share CT scan images with consultants, so they could improve clinical collaboration and speed up decision-making.
Most important of all, executives wanted to minimise risk. “We backed up hospital data, including email, every day, but the operation took 30 minutes and we could theoretically lose a whole day of data,” says Mr. Giri, Database Administrator, Columbia Asia. “Care21 was capable of doing amazing things and our staff loved it but we had to make it easier for them to manage and help medical staff maximize the usage of it.

“Managers can focus on operations because applications are more reliable...”
Thavaseelan Kanasan
Columbia Asia Sdn. Bhd.
IT Infrastructure Executive


Solution

In early 2013, Columbia Asia executives decided to upgrade the server operating systems and databases at 10 hospitals and deploy new cloud-based collaboration tools.
With the help of Malaysian systems integrator., Columbia Asia tested Care21 on a new platform comprising Windows Server 2012 R2 with Hyper-V and Microsoft SQL Server 2012. Besides improved performance, this also means the company could migrate virtual machines live onto different clusters and replicate the live environment in two to three minutes.
New features in SQL Server 2012 also allowed the hospital to improve data backup and free up databases for more detailed and widespread analysis and reporting. “The AlwaysOn feature means I can permanently synchronise each hospital database. Consequently, the maximum amount of data lost is only 0.001% of daily inputs,” says Vijayaraghavan Yedhugirinath, Database Administrator.
Working with systems integrator, Columbia Asia deployed Windows Server 2012 R2 and Microsoft SQL Server 2012 in a succession of ultra-fast deployments. Deployments took just 10 weeks in each hospital, followed by two weeks of testing. “There were no delays and no postponements—it was a very impressive performance,” says Seelan. “Everything went according to plan despite a tight timeline.”
In addition, Columbia Asia began replacing staff members’ on-premises email with the cloud-based Microsoft suite; Office 365. Besides Outlook email which staff can access from any connected device, this includes SkyDrive file storage, so they can easily save and retrieve documents via the cloud. It also includes the unified communications tool, Lync Online, which enables staff to join video conferences and share documents live from any connected device.
Latter, Columbia Asia began deploying the enterprise social tool, Yammer. This creates a social-media platform inside an organisation, and enables employees to create profiles, list specialisations, create groups and broadcast requests for information. Within Columbia Asia, staff members enthusiastically using it to broadcast status updates and share clinical information across the hospitals.

“...This make a big difference to them: if our core systems are 99.99% reliable, then downtime is no longer a worry—half of their headache is gone."
Thavaseelan Kanasan
Columbia Asia Sdn. Bhd.
IT Infrastructure Executive





Benefits

With a swift, problem-free upgrade to Windows Server 2012 and SQL Server 2012, Columbia Asia has made all its clinical systems safer with high security data protection, reduced the risks of data loss and improved reporting. With cloud-based communication and collaboration tools, staff members work more productively, sharing knowledge quickly and efficiently across 10 different geographical locations.
Reduced patient waiting time
Now, Care21 works noticeably faster. Doctors can open patient files and examine scans at the touch of a button, while admission staff are able to process registration quickly. “It used to take two minutes to create patient files: now it takes only few seconds,” says Yogessvaran Mohantas, Project Management Office, Team Lead. “Having a fast, reliable server platform also improves patient services. Doctors can assess, investigate and diagnose much faster because they have patient data instantly at the fingertips, so patient waiting time is reduced.”
Rapid, secure collaboration
Doctors can also share data more easily, because they have instant access to online collaboration tools. “With Lync, our medical staff can share presentations with each other, call for group meeting with colleagues from different hospitals and observe others’ desktops,” says Yogessvaran. “SkyDrive is extremely useful because each staff member can securely store their own data in the cloud and then retrieve it from home or wherever they are working. More importantly, our data is secured. Doctors don’t lose email or documents if their devices malfunctioned.”



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It gives an easy access to sophisticated reporting. Any hospital staff who want to analyse data be it doctors, pharmacists or marketers can now enjoy stress free experience. “With SQL Server Reporting Services, our staff can research data more extensively and generate reports without slowing down Care21,” added Yogessvaran. “For example, our accounts team generates daily financial reports, which they couldn’t do before. Now, they can even analyse data anytime they need.”
Increased confidence in IT
IT staff can perform the maintenance and upgrading without causing downtime. As a result, hospital managers have greater confidence. “Managers can focus on operations because applications are more reliable,” says Seelan. “This make a big difference to them: if our core systems are 99.99% reliable, then downtime is no longer a worry—half of their headache is gone.”
Better prospects for expansion
Within the next two years, Columbia Asia plans to open two more hospitals in Malaysia and two in Indonesia. According to Seelan, their rock-solid server platform provides an invaluable platform for this expansion. “With a new server operating system it means we can open these new hospitals more efficiently and reliably,” he says. “Whatever challenges we might face in the future, IT will not be one of them.”

Solution Overview

Customer: Columbia Asia Sdn. Bhd. 

Customer Size: 6000 employees 

Country or Region: Southeast Asia 

Customer Profile 

Established in Kuala Lumpur in 1994, Columbia Asia is an international private healthcare company that owns and operates 24 multi-specialty hospitals in Malaysia, India, Vietnam and Indonesia. The hospitals provide healthcare services to approximately 400–500 patients a day. In Malaysia, Columbia Asia operates 10 hospitals in Peninsular and East Malaysia. 

Software and Services 

 Microsoft Server Product Portfolio 

 Windows Server 2012 R2 

 Microsoft SQL Server 2012 

 Microsoft System Center Virtual Machine Manager 

Microsoft Office 365 

 Office 365 Exchange Plan 1 

 Office 365 E1 

 Office 365 E3 




 Technologies 

 Hyper-V 

 Microsoft SQL Server Reporting Services 

 Active Directory 

Country

Malaysia


2014

Wednesday, 2 March 2016

KPJ Healthcare Streamlines and Upgrades IT Operations With Microsoft Office 365 and Cloud Solutions

KPJ Healthcare Berhad, Malaysia’s first homegrown and largest healthcare group has chosen to implement Microsoft’s Office 365 and Cloud solutions to upgrade and modernize its overall IT infrastructure for its entire network of hospitals in Malaysia and Indonesia.

KPJ is one of the leading private healthcare providers in the region. Embarking on many initiatives to improve the quality of care for patients, KPJ faced a major challenge to identify and implement an effective IT infrastructure across its hospitals that will enable it to make vital management decisions. KPJ turned to Microsoft to overcome these challenges and found a complete end-to-end as well as cost-effective solution, employing a hybrid of on-premise and cloud-based solution. The Group will also deploy 5,200 Microsoft Office 365 and 2,800 Pro Desktop licenses across its hospital network for a truly holistic IT environment.


Solution Overview

Product and Services

Microsoft Lync Server
Office 365

Industry

Health

Organization Size

Large (1,000 - 9,999 employees)

Country

Malaysia



“KPJ Healthcare is adopting cloud computing, and we have identified Microsoft as key partner. We look forward to working together to continue our quest for an improved healthcare system.” —Dr. Mubbashir Iftikhar, CIO, KPJ Healthcare


Business Needs

Like many providers in today’s consumer-driven world, KPJ Healthcare strives to improve how its physicians and staff interact with each other and with patients. The organization has adopted new technologies such as electronic medical record systems so patients can view their own medical histories and doctors can share data in different facilities.
Previously, KPJ communicated with a disparate mix of private-branch exchange (PBX) telephone, text messages, email, and online instant messaging from Yahoo and Google. Without a centralized collaboration environment, doctors and other staff lacked a single point of communication, which often delayed responses, compromised productivity, and negatively affected the patient experience.

Solution

KPJ adopted Microsoft Office 365 to use Microsoft Lync Online instant messaging and web conferencing. With an intuitive, user-friendly interface and integration with Microsoft Outlook, Lync Online helps KPJ staff communicate more efficiently, and Lync Online interoperates seamlessly with the healthcare provider’s existing teleconferencing environment, Telehealth. As KPJ adopts other components of Office 365 such as Exchange Online and SharePoint Online, it will develop a complete collaboration environment.


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Benefits

By adopting Office 365 and Lync Online, KPJ Healthcare has developed a unified communications environment that will help it work more efficiently and improve healthcare delivery. Benefits include:
  • A centralized, comprehensive collaboration package
  • Reliable integration with existing line-of-business applications
  • Familiarity and ease of use for staff
  • Enhanced patient experience

2014

Wednesday, 7 October 2015

M3 Marine Group Marine Consultancy Charts a New Course to Global Productivity with Cloud-Based Tools

M3 Marine Group staff did not have the access to emails and documents needed to support the global expansion envisioned by founder Mike Meade. Then he subscribed to Microsoft Office 365. Today, brokers reliably access archived emails for market trending to build better deals, and consultants collaborate better in virtual teams to expedite reports—two essential steps toward building a global business that stays true to its service-oriented roots.
  • “We can build a global company and stay true to our roots as a service-based business because we’re using Office 365 to support productive virtual teamwork around the world.”
    Mike Meade
    M3 Marine Group
    Chief Executive Officer


1
As one of the busiest ports in the world, it’s not surprising that Captain Mike Meade chose Singapore as the headquarters for his company, M3 Marine Group. Meade worked as a ship’s captain before trading in his sea legs for senior management positions in the corporate world. However, his experience dealing with major oil companies and offshore marine engineering service providers is just one reason for M3 Marine’s success.
“Our brokers are veterans in the industry who use their experience to broker deals that build lasting customer relationships,” says Meade. “On the consultancy side, we are well-known for our expertise in designing computer-controlled ship positioning systems and the relevant documentation, especially FMEAs [failure mode effects analysis].

Defining a Vision for Growth

Today, Meade envisions M3 Marine as a global company. “I want to broaden our base, first by opening an office in Australia and then expanding to the Middle East,” he says. “We will populate those offices over time, always with a focus on delivering best-in-class service and gaining repeat business.”
To achieve this goal, Meade needed to reevaluate the technology his staff uses every day. “I looked for productivity tools that would amplify the core competencies of the brokerage and consultancy sides of the business,” he says. “We need communication and collaboration tools that work on any device across any time zone so that we can function as productive, virtual teams. That means we need easy access to corporate data and customer information, no matter where we are in the world.”

Choosing Microsoft Office 365

Meade knew that cloud-based IT services would be the most cost-effective computing platform for his company. “We tried Google, but we didn’t like the interface and it didn’t do what we wanted; we tried a ship broker’s proprietary database and messaging service, but it didn’t perform to contract,” he recalls. “Then, in 2012, I went to a luncheon hosted by the British Chamber of Commerce Small Business Group. I met our IT provider, and I learned about Microsoft Office 365. Things at M3 Marine haven’t been the same since.”

Business Tools that Just Work

M3 Marine worked with IT provider to migrate to Office 365 and the seamless transition for all 30 employees was the first indication that the new cloud-based business communication and collaboration tools lived up to Meade’s expectations. Today, all M3 Marine employees are using the same up-to-date Microsoft Office programs as part of the cloud-based suite of services.
“Each of us can deploy Office 365 ProPlus on up to five computers and devices, saving me licensing costs,” says Meade. “And with Office Web Apps, we will be able to work with Outlook, PowerPoint, Word, and Excel programs on the go, using any browser.”
Meade begins his day by checking email on his PC at home. On his way to work, he stops for coffee and logs on to the corporate network using his laptop. Then, he’ll use a PC at the office during a meeting. Later, he’ll take his laptop to talk to a consultant about a report. “It’s that seamless transfer from one location and one device to another and knowing that I’ll always have access to up-to-date information that’s made me productive, no matter where I go,” he says.

Reliable Email, Better Customer Service

Today, brokers are negotiating better deals in chartering, ship building, and sales and purchases. They are also building better customer relationships. That’s because with Office 365, brokers gain reliable, ubiquitous access to email, contacts, and shared calendars. Now they can search archived emails to benchmark indexes so that they can provide better advice to customers about market trends.
Weekly downtime due to someone’s overflowing archived emails that blocked the network is a thing of the past. “If staff can’t work because email is down for two hours, that’s a massive cost to me; almost as much as my annual IT burden,” says Meade. “So maintaining that reliability and productivity—with Office 365 we haven’t had a moment of downtime—is key to growing my business and saving money.”

Effective Virtual Teams

M3 Marine consultants provide a range of technical and commercial consultancy in the oil and gas space along with concept design of computer-controlled ship positioning systems called Dynamic Positioning. The team can deliver their reports quicker thanks to improved virtual teamwork using Office 365 sophisticated document versioning capabilities and cloud-based document storage. In this data-centric business, these reports are a key deliverable that M3 Marine customers rely on for FMEA of their computer-based ship dynamic positioning systems.
“Four or five consultants can contribute to a single 1,000-page marine report, including drawings, schematics, and charts,” says Meade. “Using team sites in SharePoint Online will streamline virtual teamwork and document collaboration to more quickly deliver the massive reports that they develop for our customers.”


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Business Platform for Growth

With Office 365, it’s easy to simplify the process of hiring new employees. When Meade hired a new general manager for the brokerage business, all it took was a few minutes to furnish him with a laptop and an Office 365 account. Today, everyone at M3 Marine is well equipped to help Meade achieve his vision of expanding from one of Asia’s largest independent ship broking and marine consultancy houses to a global operation.
“I’m using Office 365 to build a global network that supports real-time collaboration through web conferences, instant messaging, desktop sharing, emails, and calendaring, and breaks down the barriers of time and space to boost productivity and customer service,” concludes Meade.

Industry

Professional Services

Organization Size

Small (1 - 49 employees)

Country

Singapore

Thursday, 25 June 2015

Coca-Cola Enterprises used Microsoft SharePoint Online to Advance Productivity




“Microsoft gave us an incredible platform that allows us to do a number of things, beyond hosting our portal. It provides workflow management and team collaboration across geographies and time zones.” John Key, Assistant Director Communication and Collaboration Technologies,CCE 




Coca-Cola Enterprises (CCE) employs approximately 72,000 people in 431 facilities around the globe. Much of its workforce is mobile with 55,000 vehicles and 2.4 million coolers, vending machines, and beverage dispensers. With increasing competition in the marketplace, CCE needed a more effective way to collaborate with its employees, to increase its productivity, to enable better flow of information and to create more time for sales persons to engage with customers. Its worldwide presence required employees and executives to spend numerous hours on the road every week, travelling to internal meetings. With Microsoft® Online Services technologies, CCE can save travel expenses through online meeting tools and collaboration platforms that span time zones and geographies.

Overview
 Country or Region: Worldwide
Industry: Consumer goods—Retail

User Profile 
Coca-Cola Enterprises (CCE) is the world’s largest marketer, producer, and distributor of nonalcoholic beverages, which it delivers with the industry’s most effective marketplace execution. 

Business Situation 
CCE’s increasing competition was resulting in declining revenues. This required company executives to launch a new strategic direction, mandating a platform to communicate and engage with all employees.

Solution 
Microsoft deployed a hosted worldwide intranet, messaging and collaboration tools which are accessible to all employees from any device, enabling employees to boost productivity and time with customers.

Benefits 
 Productivity and customer focus
 Companywide intranet
 IT transformation
 Effective remote teams
 Deskless worker access





Situation 

Coca-Cola Enterprises (NYSE: “CCE”) is the world's largest marketer, producer, and distributor of Coca-Cola products. Coca-Cola Enterprises’ growing product portfolio includes the world’s greatest brands and beverages which they deliver with the industry’s most effective marketplace execution. Today, they serve 419 million consumers throughout North America, Belgium, France, Great Britain, Luxembourg, Monaco, and the Netherlands. They employ approximately 72,000 people and operate more than 431 facilities, 55,000 vehicles, and 2.4 million coolers, vending machines, and beverage dispensers.

The Business Challenge 

Coca-Cola Enterprises faced strong competition from other beverage companies and needed a way to work more effectively with their customers and partners. This required innovation and a new way of doing business within the corporation. In 2008 CCE acknowledged their current communication platforms were no longer enabling the innovation and collaboration required to take them to the next level to compete in an increasingly demanding economic environment.

Communicate with all Employees: CCE required a centralized platform on which to promote the company’s initiatives. Its messaging was based largely around e-mail, which was unable to reach its largely mobile workforce. Chairman and CEO John Brock and CIO Esat Sezer agreed that in order to evolve the company culture and improve customer relationships at CCE, the leadership team needed the ability to communicate with all CCE employees, especially those managing day-to-day operations in the field. Most of the diverse CCE personnel work in a distributed manner. Employees in manufacturing facilities had limited access to the corporate network. The mobile employees of their delivery fleet who are on the front line with the customers, making sales and positioning the CCE products in store environments, also lacked convenient access to company e-mail and content. Additionally, CCE needed a way to drive action and information to all employees in their business by role. Current infrastructure did not allow for this, making it difficult to find appropriate content in a timely manner.

Kevin Flowers, Director of Enabling Technologies, says, "John Brock, our CEO, challenged us to find better ways to connect all of our employees. He asked us to create a unified way to reach all of the field resources for more than 400 locations in the U.S. alone, SharePoint Online addressed those challenges and helped us launch from a legacy infrastructure to a solution which provided better business value to all of our people."



Deliver a Unified Collaborative Workspace and Corporate Intranet: Taking on a new project like building a corporate intranet was exciting, yet daunting, as IT resources were engaged on many other initiatives as part of their transformation journey. IT considered leveraging partners to address their messaging needs and wanted to expand this to include the development of their corporate intranet. Both solutions needed to support mobile devices to reach employees in manufacturing facilities and the field.



Solution

With many older systems, CCE had several partners providing dozens of communication and collaboration solutions. CCE saw an opportunity to optimize its infrastructure by broadening its relationship with Microsoft. With the implementation of Microsoft Online Services, which includes Microsoft SharePoint® Online, Microsoft Exchange Online, Microsoft Office Communications Online, and Microsoft Office Live Meeting, CCE consolidated and streamlined its IT partnerships and enhanced its focus on providing value to the business. CCE deployed its corporate intranet on SharePoint Online as its primary collaboration platform, which included content management, enterprise search, workflow, line of business integration, and rights management capabilities. In its assessment of whether to upgrade its current platform or transform the company to a hosted model, CCE considered options presented by several major software and service providers. CCE desired a partnership where it could utilize its enterprise software on premises with integrated software services in the cloud, and turned to Microsoft to execute upon its objectives. Planning for the project began in mid January 2008 and was completed by mid May. Microsoft Exchange Online and Microsoft SharePoint Online received “service acceptance” by July and user migration for both began in September.By the end of 2008, 23,000 users had been migrated to Exchange Online, 30,000 users were on SharePoint Online, and 10,000 users had migrated from IBM Sametime to Microsoft Office Communications Server for instant messaging. It added Microsoft Office Live Meeting for Web and video conferencing in April 2008. 

Security


Initially, Tim Smith, the Chief Information Security Officer at CCE needed to be convinced that Microsoft would provide security measures that matched or exceeded CCE’s stringent requirements. Visiting the Tukwila data center, Smith was impressed by the virtual and physical security provided by Microsoft, as well as the third-party SAS 70 audit reports that Microsoft uses to monitor security compliance. Tim Smith, CCE Chief Information Security Officer, says, “Step one in getting comfortable with giving our data to Microsoft was visiting one of their data centers. To understand the physical nature of what they’re doing to safeguard not only their own information, but also CCE’s, gave us a great sense of comfort that Microsoft has thought of all the right things.”


A fundamental shift occurred in how CCE viewed Microsoft services and capabilities running in Microsoft data centers, not as an outsourcing arrangement, but as a security-enhanced extension of CCE’s own enterprise network.


The Right Information at the Right Time CCE decided to use Microsoft integrated communication and collaboration tools to streamline communication across its entire organization. A critical component of the corporate intranet portal at CCE was the integration of SAP user role information into its on-premises Active Directory® service and its Microsoft SharePoint Online environment. This will allow CCE to target the right information to the right employee based on roles outlined in SAP. By integrating SAP data into SharePoint sites, CCE employees can access data through recognizable Microsoft Office programs, giving employees the ability to make information for business operations easy to find, share, and update. Previously, CCE did not have a common solution that enabled document management. Documents that needed to be shared with colleagues were housed in shared folders on network drives, sent via e-mail, or stored in team rooms, all of which were limited in access, version control, and searchability.


Ease and Effectiveness of Collaboration Seeing the business need and the ability to increase its communication and collaboration capabilities, CCE was able to move very quickly to execute the migration. Lauren Sayeski, Public Affairs and Communications Manager, says, “We had a massive change agenda that we were trying to communicate to the organization. We had a lot of objectives with this project, but the two primary ones were a better way to communicate with our employees while at the same time driving effectiveness and efficiency.” Content management features on SharePoint Online include version management, workflow management, and rights management, all of which enable seamless collaboration across geographies and time zones. John Key, Assistant Director of Communication and Collaboration Technologies, says, “To have one source of the truth is very important as teams start to form across the globe. You want to be sure you always have the latest version of the document you’re working on. SharePoint Online makes that possible.” 


Knowledge Sharing and Social Networking CCE’s executive communication prior to its new corporate intranet was historically top-down. With its Microsoft SharePoint Online intranet solution, it now has open dialogue with employees communicating to leadership and with each other. Sayeski says, “We focused on ways for employees to comment back to the organization as well as communicate with each other. Now we have the ability to post comments on the intranet and create team sites. We’re finding that employees are talking to each other and using each other’s resources, sharing knowledge. We launched our first CEO blog last year and in the first five minutes had more than 40 responses back. That’s just the beginning; we know that the intranet can be so much more powerful as a place of action.”




Benefits


Productivity and Customer Focus The Microsoft solution enabled CCE to bring new technologies to everyone in the company, providing them with the information they need, where and when they need it most. Microsoft SharePoint Online has been embraced by employees across the company. Within four weeks of enabling users to create team sites, there were over 800 requests for sites focused on business priorities and customer-facing business teams. Tom Barlow, Vice President of Business Transformation, N.A., says, “From a business transformation perspective, we have a lot of projects underway which focus on revenue generation and cost savings. Through the use of SharePoint Online, we’re able to educate our team so that they can find information and establish interdependencies across the different projects. SharePoint allows us to code and manage information so that we can get it very quickly.”


Worldwide Collaboration 


CCE now has a robust intranet portal to support worldwide collaboration and communication of corporate strategy. Two consulting company designed the custom intranet and collaboration solution respectively on top of Microsoft SharePoint Online. One consulting company created the compelling visual design with a user-based enterprise portal workflow. The other consulting company designed and developed custom SharePoint features in accordance with Microsoft development standards and best practices, as well as provided guidance to CCE regarding the deployment and configuration options available in SharePoint Online. Sayeski says, “When you have a workforce like ours, 72,000 strong and geographically dispersed, that may or may not have access to technology, it can be a challenge to ensure that the message of the organization is getting through with the clarity and the speed that you want it to. We focused heavily on the use of video, particularly with our CEO, to ensure that some of our most critical messages were being captured in a way that the audience immediately understood. So combining the power of video with the intranet gave us the ability to touch many more people.” 


Powerful Search with Enterprise Content Management 


The corporate intranet also serves as a central location for things like CCE’s HR process improvement and self-service HR portal and provides a communication platform for CCE’s desk-based workers. CCE has also increased employee engagement and education around corporate responsibility and sustainability through the portal content, thereby addressing the cultural change initiative. Sayeski says, “There have been some particular areas where we’ve seen that concept of two-way dialogue playing out very well. One is in our corporate responsibility and sustainability efforts where employees are sharing—actively sharing their own ideas and their own solutions within their own facilities about ways they’re generating energy effectiveness.”


Through the intranet, CCE employees are eager to be part of the company direction and dialogue. Brett Kirkland, Collaboration Architect, says, “The SharePoint Online search engine is ten times better. It allows us to make items more discoverable, to check them in and out, and surface particular items that we consider pieces of content that should rise to the top. The SharePoint solution also gives IT more control and governance over what content is published and how it is ranked and profiled in search.”


Key says, “Microsoft gave us an incredible platform that allows us to do a number of things, beyond hosting our portal. It provides workflow management and team collaboration across geographies and time zones.” 


The Road Ahead


In phase II, CCE will be expanding the Microsoft footprint to reach an additional 42,000 deskless workers who work in the field or in sales/distribution facilities. These employees do not have computers but will be enabled in phase II to have access to the intranet via Microsoft SharePoint Online through computer workstations at their facilities. Additionally, Microsoft is co-developing a sales force automation system that will further take advantage of SharePoint Online and enable local merchandisers to be more efficient in getting the things they need into the outlets and stores. CCE will also be using Microsoft Office Communications Server desktop voice and video for multi-user applications and adding more than 10,000 BlackBerry users. 


Kevin Flowers concludes, “There was huge excitement and energy around the CCE partnership with Microsoft. This has been one of the best IT partner projects CCE has experienced, and we have the added value of a longer IT roadmap with Microsoft than if CCE had built the solution on premises. This project has exceeded our expectations from an IT standpoint, showing how well an organization can lay a foundation and transform the way people communicate in a large company.”


New : Microsoft Office 365 Business Essential / Enterprise E1
Microsoft Office365 Business Premium / Enterprise E3













Friday, 29 May 2015

Microsoft Office 365 Business Premium upgrade path


















We have been talking about upgrade path for Microsoft Office 365 Business and  Office 365 Business Essentials.



















Today, we going to discuss about upgrade path for Office 365 Business Premium. 



















Office 365 Business Premium is a plan for combination of both Office 365 Business and Office 365 Business Essentials. This mean you want both Microsoft Office and Email Outlook Exchange.























Of course, you get 1TB of One Drive for Business per user for backup and Disaster Recovery, which is effectively unlimited storage for backup and sync with your hardware for Disaster Recovery. 























If your company want Microsoft Access, or Self Services Business Intelligence like Powerpivot etc, or Hybrid deployment. Then, your company can upgrade to Office 365 Enterprise E3 Plan

Alternatively, your company can add other standalone online plan. Like Microsoft Project Online, Visio Online or Dynamics CRM Online etc.


Exchange Online Plan 1



What if you intend to subscribed for or currently using Exchange Online Plan 1?






By adding additional USD1 per user per month. You can upgrade to Office 365 Business Premium, which you have SharePoint Online, Lync online, Yammer and you have 1TB of One Drive for Business per user

Or if your company want to included Microsoft Office. Then, your company can upgrade to Office 365 Business premium. Then your company can add stanalone plan like Microsoft Project Online, Visio Online and Dynamics CRM online.

A comparison of all Office 365 plan with Exchange Online Plan 1 and Plan 2 as follow :